2014-01-24 / Front Page

TRICARE walk-in service to end at DDEAMC

By Kathleen Haskell
Dwight D. Eisenhower Army Medical Center

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk-in service at the Dwight D. Eisenhower Army Medical Center TRICARE Service Center will no longer be available as of April 1.

DDEAMC patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

The website is your gateway to enroll in or purchase a plan, file or check a claim; view referrals and prior authorizations; find a doctor; change your primary care manager; see what’s covered; compare plans; manage prescriptions and more.

When walk-in service ends April 1 beneficiaries who want get personal assistance can call Humana Military, a division of Humana Government Business, toll free at 1-800-444-5445 for enrollment and benefit help.

All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail, at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option and by eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.

Additional information may be found by visiting www.tricare.mil/ TSC or Humana-Military.com. Update your e-mail and mailing address in DEERS and view eligibility, enrollment information, enrollment cards and important correspondence about your benefits at http:// milconnect.dmdc.mil.

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